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Return and Refund Policy

Return & Refund Policy

Effective Date: 6/22/22
Last Updated: 2/12/25

Thank you for shopping with Savoy Faire LLC! We take pride in our unique, custom-made products and want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.

1. Order Cancellation & Refund Eligibility

A. Order Cancellations

  • You may cancel your order within 24 hours of purchase for a full refund.
  • Once production has started (for custom/personalized items), cancellations may not be possible.

B. Return Window

  • You have 30 days from the date of delivery to request a return.
  • Returns must be pre-approved by contacting us at [Insert Contact Email].

2. Items Eligible for Return

To qualify for a return, the following conditions must be met:
✔️ Items must be unused, undamaged, and in original packaging.
✔️ Items must be free from stains, odors, or alterations.
✔️ Non-customized, non-personalized products only (see Section 3 for exclusions).

📢 Important: We do not accept returns on custom or personalized items, except in cases of damage or error on our part.

3. Items NOT Eligible for Return or Refund

🚫 Custom & Personalized Products – All custom-made, engraved, or personalized items are final sale.
🚫 Clearance or Sale Items – These items cannot be returned or refunded.
🚫 Consumable or Hygiene-Sensitive Items – Items that cannot be resold due to health regulations.
🚫 Used or Damaged Items – Returns must be in new, unused condition.

📢 If you receive a damaged or defective item, please see Section 4.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at SavoyFaireCo@gmail.com with:
✔️ A clear photo of the damaged/incorrect item
✔️ A photo of the packaging (if applicable)
✔️ Your order number

🔄 If the issue is confirmed, we will offer a replacement, store credit, or refund based on availability.

📢 We do not cover minor variations in handcrafted products, natural material imperfections, or color differences due to screen variations.

5. Return Process & Shipping Costs

📌 Step 1: Request a Return

  • Email SavoyFaireCo@gmail.com with your order number, item details, and reason for return.
  • We will review your request within 2-3 business days and provide a return authorization if eligible.

📌 Step 2: Ship Your Return

  • Once approved, you’ll receive the return shipping address.
  • You are responsible for return shipping costs unless the item was damaged or incorrect.
  • We recommend using a trackable and insured shipping method.

📌 Step 3: Processing Your Refund

  • Once we receive and inspect your return, we will notify you of refund approval or rejection.
  • If approved, a refund will be processed within 7-10 business days to your original payment method.

📢 Original shipping charges are non-refundable.

6. Gift Returns & Store Credit

🎁 If an item was marked as a gift at checkout and shipped directly to you, you’ll receive a gift credit once your return is approved.

🎁 If the gift giver had the order shipped to themselves, the refund will be issued to them.

7. Contact Us

For any return or refund inquiries, please reach out to us:

📍 Savoy Faire LLC
🌐 Website: https://savoy-faire-llc.myshopify.com/
📧 Email: SavoyFaireCo@gmail.com
📞 Phone: 714-263-6539

Thank you for supporting Savoy Faire—where every handcrafted piece is made with care and passion! ✨