Refund policy

Return & Refund Policy

Effective Date: June 22, 2022
Last Updated: July 12, 2026

Thank you for shopping with Savoy Faire Co. We take pride in our handmade, custom, and personalized products, and we want you to feel confident ordering from us.

Order Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.

Once production has started on a custom or personalized item, cancellation may not be possible.

Returns on Non-Custom Items

Non-custom items may be returned within 30 days of delivery if they are unused, undamaged, and in their original packaging.

Return requests must be approved before items are shipped back. To request a return, email SavoyFaireCo@gmail.com with your order number, item details, and reason for return.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Custom and Personalized Items

Custom, engraved, personalized, sale, and clearance items are final sale unless they arrive damaged, defective, or incorrect.

This includes items made with names, dates, logos, custom messages, custom engraving, custom color choices, event details, or other personalized design requests.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at SavoyFaireCo@gmail.com.

Please include:

Your order number
A clear photo of the item
A clear photo of the packaging, if applicable
A brief description of the issue

If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation and item availability.

Handmade products may include small natural variations in wood, color, finish, engraving, or materials. These variations are part of the handmade nature of the item and are not considered defects.

Refund Processing

Approved refunds are issued to the original payment method after the returned item is received and inspected.

Refunds are typically processed within 7-10 business days after approval. Your bank or payment provider may take additional time to post the refund.

Return Shipping

If your return is approved, we will provide return instructions. We recommend using a trackable shipping method. Savoy Faire Co is not responsible for returns lost or damaged in transit.

Contact

For return or refund questions, contact us at:

Savoy Faire Co
Website: https://www.savoyfaireco.com/
Email: SavoyFaireCo@gmail.com